Reference

How bd29 Handles Your Personal Information

This privacy policy tells you exactly what data bd29 collects when you open an account, make a deposit through bKash, Nagad or Rocket, or contact our support team.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device dataYour right to request changes

Explore Lobby Read FAQ

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request access to the data we hold about you, ask us to correct something, or raise a concern about how your information is handled, you can reach our team through any of the channels below. We aim to respond to privacy requests within a reasonable timeframe. For wallet-related data questions — such as which bKash or Nagad transaction records we hold — please have your account number ready so we can locate your records accurately.

Live Chat Start a live chat session from your account dashboard. This is the quickest path for straightforward data access or correction requests.

Email Support Send a detailed privacy request to our support email. Include your registered phone number and the specific data you are asking about.

Account Help Centre The help centre inside your account has a dedicated privacy and data section where you can submit a formal data request form directly.

What Information We Collect and Why

bd29 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a bd29 account, we collect your name, email address, phone number and the payment method details you submit — including bKash, Nagad and Rocket wallet numbers used for deposits and withdrawals. We collect this because we need it to process your transactions, verify

1
your identity and keep your account secure. When you use our platform on a mobile device, we also record device type, browser version and session activity. This helps us identify unusual login patterns and flag access that does not match your usual behaviour. If you contact
2
support, the content of that conversation is stored so our team can follow up accurately. We do not sell your personal data to third parties. Data shared with payment processors — such as the rails behind bKash, Nagad and Rocket — is limited strictly to what
3
those processors need to complete your transaction. Retention periods vary by data type: account identity data is held while your account remains active, and transaction records are kept for the period required under applicable financial rules in the jurisdictions where we operate. Eligibility to use our
4
platform depends on your local law and your region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We use SSL encryption across every page of bd29 — your account login, your bKash deposit screen and your withdrawal confirmation all run over encrypted connections. Cookies on our platform track session state and language preference; they do not store payment credentials. You can manage cookie preferences through your browser settings at any time without losing access to your account.

SSL on Every Transaction Every deposit and withdrawal page — including bKash, Nagad and Rocket flows — runs over SSL. Your wallet number is never transmitted in plain text.

Cookie Management We use session cookies to keep you logged in and functional cookies for language settings. No payment data sits inside a cookie. Clear them via your browser without affecting your account balance.

Data Retention Policy Account identity data is held while your account is active. Once you close your account, we retain only the transaction records required under applicable financial rules for your region.

Requesting Changes You can ask us to correct your registered name, phone number or email at any time via live chat or the help centre. Wallet number changes go through a verification step to protect your account.

Common Questions About Your Data at bd29

These are the privacy questions we hear most from people in Bangladesh — covering account data, wallet records, cookies and how to get your information updated or removed.

We collect your name, phone number, email and the wallet details you use — bKash, Nagad or Rocket numbers. Device and session data is also recorded to keep your account secure.

We share wallet details only with the payment processors needed to complete your transaction. We do not sell or pass your wallet number to advertisers or unrelated third parties.

Send a request through live chat or the help centre email with your registered phone number. We will locate your records and respond within a reasonable timeframe.

You can request deletion of your personal data. We will remove what we can, but transaction records required under financial rules for your region must be retained for the legally required period.

We use session cookies for login state and functional cookies for language settings. You can disable them via your browser settings. No payment credentials are stored in cookies.

This policy applies to all account holders. Your ability to access the platform depends on your local law and eligible region — the data practices described here apply wherever access is permitted.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoBd29 Banking

How bd29 Handles Your Personal Information

How to Reach Us About Your Data

Data Handling, Cookies and Account Security

Common Questions About Your Data at bd29

01 What personal data does bd29 collect when I open an account?

02 Does bd29 share my bKash or Nagad wallet number with anyone?

03 How do I request a copy of the data bd29 holds about me?

04 Can I ask bd29 to delete my account data?

05 What cookies does bd29 use and can I turn them off?

06 Does this privacy policy apply to me if I am in Bangladesh?

Privacy Policy

Related pages

Related pages